Privacy Policy

This Privacy Policy explains how SingPets, operated by singcats sp (“SingPets”, “we”, “our”, or “us”), collects, uses, stores, discloses, and protects information when you access or use the SingPets mobile application, website, services, and related features collectively referred to as the “Services”.

SingPets provides social sharing, private and group communication features, media sharing, and ride-booking services. This Privacy Policy applies to information processed through those Services.

1. Information We Collect

The information collected depends on the features you use, the permissions you grant, and the information you choose to provide.

1.1 Account and profile information

When you create or use an account, we may collect:

• Your name or display name;
• Your telephone number;
• Your email address;
• Your Google account identifier when using Google sign-in;
• Your profile photograph;
• Your user identifier and authentication information;
• Other profile details that you voluntarily provide.

Authentication information may be processed through authentication service providers. SingPets does not receive or store your Google account password.

1.2 Social posts and user-generated content

When you create, upload, publish, send, or interact with content, we may collect and store:

• Text posts and captions;
• Photographs and videos;
• Comments, reactions, and other interactions;
• The date and time that content was created or published;
• Information associated with the content, such as the account that uploaded it;
• Reports submitted concerning users or content.

Content shared publicly or with other users may be seen, copied, saved, or reshared by those users. You should avoid publishing information that you do not want others to see.

1.3 Messages and communications

When you use chat or messaging functions, we may process:

• Text messages;
• Photographs and videos sent through chat;
• Audio recordings and voice messages;
• Message timestamps and delivery information;
• Sender and recipient account identifiers;
• Reports, support enquiries, and other communications sent to SingPets.

Messages and their attachments may be stored so that they can be delivered, displayed, synchronised, protected from abuse, and made available to the participants in the conversation.

1.4 Ride-booking information

When you request, accept, provide, manage, or complete a ride, we may collect and process:

• Pickup location and destination;
• Current or selected location;
• Ride date and time;
• Ride status and booking history;
• Passenger and driver account information;
• Communications between passengers and drivers;
• Information necessary to match a passenger with a driver;
• Ratings, feedback, complaints, safety reports, and cancellation information;
• Information reasonably required to investigate disputes, misconduct, fraud, accidents, or safety incidents.

Relevant booking information may be disclosed between the passenger and driver so that the requested ride can be arranged and completed.

1.5 Location information

With your permission, SingPets may access approximate or precise location information from your device.

Location information may be used to:

• Identify or suggest your pickup location;
• Display your position on a map;
• Find or match nearby drivers and passengers;
• Calculate or display routes and destinations;
• Support active ride-booking functions;
• Improve the safety, accuracy, and operation of ride services;
• Detect or investigate misuse, fraud, and safety incidents.

You may deny or withdraw location permission through your device settings. You may also enter a location manually where that option is available. Certain ride features may not work correctly without location access.

SingPets will only request background location access if a feature genuinely requires it and the app clearly explains that use before requesting permission. Otherwise, location access is limited to permitted use while you are using the relevant feature.

1.6 Camera, microphone, photos, and videos

With your permission, SingPets may access:

• Your camera to capture profile photographs, social posts, chat attachments, or other content;
• Your microphone to record and send audio or voice messages;
• Selected photographs and videos from your device for uploading or sharing.

These permissions are used only when needed for features you choose to use. Permissions may be changed through your device settings.

1.7 Device, network, and technical information

We and service providers supporting the app may automatically process technical information, including:

• Device type and model;
• Operating system and app version;
• Internet Protocol address;
• Language and general regional settings;
• Network and connection information;
• Device or installation identifiers;
• Login, security, and authentication events;
• Crash reports, diagnostics, and performance data;
• Information about how features are accessed and used.

1.8 Notifications

With your permission, SingPets may send notifications relating to messages, posts, account activity, ride bookings, driver or passenger updates, security notices, service announcements, and other relevant app activity. Notification permission can be managed through your device settings.

1.9 Information from other users

We may receive information about you from another user, including when that user sends you a message, includes you in a ride booking, reports your account or content, submits feedback, or contacts us concerning an interaction with you.

2. How We Use Information

We may use information collected through SingPets to:

• Create, authenticate, and manage user accounts;
• Provide and maintain the SingPets Services;
• Display profiles and user-generated content;
• Send and receive messages and media;
• Process, match, coordinate, and manage ride bookings;
• Share necessary booking information between passengers and drivers;
• Provide customer support and respond to enquiries;
• Send service, security, booking, and account notifications;
• Improve app functionality, performance, and reliability;
• Diagnose crashes, errors, and technical problems;
• Prevent spam, fraud, impersonation, abuse, and unlawful activity;
• Moderate content and enforce our rules and Terms of Use;
• Investigate complaints, disputes, safety reports, and policy violations;
• Protect the rights, property, security, and safety of SingPets, its users, and the public;
• Comply with applicable legal obligations;
• Establish, exercise, or defend legal claims.

3. User-Generated Content and Moderation

SingPets allows users to create posts, send messages, and upload photographs, videos, audio, and other content. Users are responsible for the content they upload, publish, or transmit.

We may review, restrict, remove, preserve, or disclose content where reasonably necessary to enforce our Terms of Use, investigate reports, protect users, comply with law, or prevent abuse.

Users may be provided with tools to report content, report accounts, or block other users. Reports may include relevant content, account details, and contextual information needed to investigate the matter.

4. How Information May Be Shared

SingPets does not sell personal information.

Information may be disclosed in the following circumstances:

4.1 With other SingPets users

Profile information and content are disclosed according to the feature used and its available visibility settings. Messages are disclosed to their intended participants.

4.2 Between passengers and drivers

Information reasonably necessary to arrange and complete a ride may be shared between the passenger and driver. This may include names, profile information, pickup location, destination, ride status, and contact or communication information made available through the app.

4.3 With service providers

We may use third-party providers to support authentication, hosting, cloud storage, databases, maps, location services, notifications, analytics, crash reporting, security, and customer support.

These providers may process information only as required to perform their services, subject to their contractual and legal obligations.

4.4 For safety and legal reasons

We may preserve or disclose information where we reasonably believe it is necessary to:

• Comply with applicable law or a lawful legal request;
• Respond to a court order or government authority;
• Investigate suspected fraud or unlawful conduct;
• Enforce our agreements and policies;
• Protect the rights, safety, and property of SingPets, users, drivers, passengers, or others;
• Respond to an emergency or serious safety concern.

4.5 Business changes

Information may be transferred as part of a merger, acquisition, restructuring, financing, sale of assets, or transfer of the SingPets business. Any successor will remain subject to applicable privacy and data-protection obligations.

5. Third-Party Services

SingPets may rely on or link to third-party services, including Google sign-in, maps, navigation, hosting, and other technical services.

Information processed directly by a third party is also governed by that third party’s privacy policy. SingPets is not responsible for the privacy practices of websites or services that it does not control.

6. Data Retention

We retain information for only as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Services, maintain account and ride records, resolve disputes, enforce agreements, prevent fraud, protect safety, and comply with legal obligations.

Retention periods may vary depending on the type of information and why it was collected. For example:

• Account information may be retained while the account is active;
• Posts and messages may remain available until deleted, removed, or the associated account is deleted, subject to technical and legal limitations;
• Ride records may be retained for operational, dispute, safety, fraud-prevention, and legal purposes;
• Reports and enforcement records may be retained to protect users and prevent repeated abuse;
• Backup copies may remain temporarily until backup systems are securely overwritten.

Some information may be retained after an account-deletion request where reasonably necessary for legal compliance, fraud prevention, safety, dispute resolution, enforcement, or the establishment or defence of legal claims. Where possible, retained information will be limited or de-identified.

7. Account and Data Deletion

Users may request deletion of their SingPets account and associated personal information.

Account deletion may be initiated through the account or settings section of the SingPets app where available. Users who cannot access the app may submit an external deletion request by emailing:

[email protected]

The request should include sufficient information to identify the account, such as the registered telephone number or email address. We may take reasonable steps to verify the requester’s identity before processing the request.

Deleting an account is permanent. Subject to legitimate retention requirements, the account and associated personal information will be deleted or de-identified. Content previously shared with other users may remain visible where another user has copied, quoted, forwarded, or independently stored it.

8. Your Choices and Controls

Depending on the available app functions, you may:

• Review or update your profile information;
• Delete posts or other content you created;
• Leave conversations or block users;
• Report users, messages, posts, or other content;
• Request access to or deletion of your information;
• Request deletion of your account;
• Manage location, camera, microphone, photo, video, and notification permissions through device settings.

Withdrawing a permission does not affect processing that occurred before the permission was withdrawn. Some functions may become unavailable when a required permission is denied.

9. Security

We use reasonable administrative, technical, and organisational safeguards intended to protect information against unauthorised access, alteration, disclosure, misuse, loss, or destruction.

However, no online platform, storage system, or method of transmission can be guaranteed to be completely secure. Users are responsible for protecting access to their devices and accounts and should notify us of suspected unauthorised access.

10. International Processing

SingPets and its service providers may process or store information in Singapore or other countries where relevant infrastructure or service providers operate.

Where information is transferred across borders, we will take reasonable steps to handle it in accordance with this Privacy Policy and applicable data-protection requirements.

11. Children’s Privacy

SingPets is not directed to children below the minimum age required to consent to the processing of personal information under applicable law.

Children must not create an account or use ride-booking features without the involvement and permission of a parent or legal guardian where such permission is required.

If we become aware that personal information was collected from a child contrary to applicable law, we may restrict or delete the account and associated information. A parent or legal guardian may contact us to raise a concern.

12. Legal Rights

Depending on where you live and subject to applicable law, you may have rights concerning your personal information, including the right to:

• Request access to personal information about you;
• Request correction of inaccurate information;
• Request deletion of information;
• Withdraw consent where processing is based on consent;
• Object to or request restriction of certain processing;
• Submit a complaint to an appropriate data-protection authority.

These rights may be subject to legal exceptions. We may request information reasonably necessary to verify your identity before responding.

13. Changes to This Privacy Policy

We may update this Privacy Policy when our Services, technology, legal obligations, or data-handling practices change.

The updated version will be published on this page and the “Last updated” date will be revised. Where appropriate, we may also provide notice through the app or another reasonable method.

14. Contact Us

Questions, privacy requests, complaints, and account-deletion requests may be sent to:

SingPets / singcats sp
Phone: +65 8420 7534
Email: [email protected]
Singapore